Reader, Import, Or AI Problems
Use Report a Problem in Lorely for import failures, reading issues, missing images, incorrect AI results, or spoilers. Describe what happened and what you expected without copying book content. Optional diagnostics require a separate choice and start off. Contact us by email if the app cannot open. Include the app version and device model if available. Response times may vary during beta.
Purchases And Subscriptions
Try Restore Purchases for supported purchases using the same Apple Account. Contact support if a book unlock or extra-moments balance is missing; consumables and deleted book data are not automatically restored like subscriptions. See the Terms of Service for the three purchase types and TestFlight limits.
Manage or cancel subscriptions using Apple’s subscription settings. Deleting Lorely does not cancel billing. For a real charge, use Apple’s refund process. Never send passwords or full payment details to support.
Privacy, Export, And Deletion
Settings offers cloud-data export and deletion. Individual books can be removed through book management. Keep a separate copy of your EPUB: an export is not a complete book backup. For beta-email removal or help with a data request, contact support. Read the Privacy Policy for scope and retention details.